Training Services FAQ

Most programs require instructors/instructor trainers to complete an online recertification assessment. Instructor/instructor trainer recertification courses will automatically be assigned and available to launch 90-days prior to expiration. Instructors/instructor trainers must log in to the Red Cross Learning Center and locate the recertification assessment course on their Home page or under the Classes I'm Taking section. Instructors/instructor trainers will also receive an email reminder approximately 90 days before the expiration date of their certification.

Lifeguarding instructors/instructor trainers are required to complete an in-person review class instead of an online recertification assessment.

If your instructor certification has already expired by more than 30 days past the expiration date, you can take an instructor class or you can take an abbreviated re-entry instructor class if the certification is expired no more thanp

Yes. Lay responders will find most people in cardiac arrest on the ground. Moving the person from the ground to an elevated surface will delay CPR and affect outcome. For successful completion, during the CPR/AED assessment scenario, participants must check the person, give approximately 2 minutes of CPR and operate the AED with the manikin on the ground. However, for skill practice, an accommodation may be made to have the manikin on a safe elevated surface that is firm, flat and stable.

Participants in the Basic Life Support course may demonstrate the primary assessment and the CPR skill as they would perform it in their environment of care. For example, depending on their scope of practice, they may demonstrate the primary assessment and CPR skill on a safe elevated surface that is firm, flat and stable which would be used in the scope of their care, such as a hospital bed or stretcher,or they may demonstrate these skills the ground.

We appreciate your interest in training for your workplace or organization. You can speak to a representative who can talk about your training options by calling 1-800-567-1487 M-F 9:00am - 6:00pm ET or visit us at: https://www.redcross.org/take-a-class/train-my-employees

To become an instructor, candidates must:

• Meet all prerequisite requirements to participate in an instructor course for the program area (see the course fact sheets below for requirements).
• Successfully complete the instructor course to earn certification.

Instructor courses are offered in a blended learning format that includes an online introduction to the program area followed by an in-person course. Instructor candidates must successfully complete the online introduction course prior to attending the in-person portion of the course.

Once certified, an instructor must become affiliated with or become a Licensed Training Provider with a signed agreement to teach, to report Red Cross courses taught and to issues certificates. (Note: instructors can also be employees or volunteers with the Red Cross. For more information on becoming an employee or volunteering, go to www.redcross.org.)

Certified instructors, who are not affiliated, are not permitted to teach Red Cross courses.

You need to be at least 15 years old by the last day of the Red Cross Lifeguarding class you are taking.

Participants must be 11 years of age by the last day of the course you are taking to receive a certificate for American Red Cross Babysitter's Training. This age was selected as most states require children to be 11 before they can be left alone for short periods without adult supervision. However, local or state regulating agencies may have different age requirements to be able to babysit. Check with your local child welfare, child protective services, health department and or police. You may receive different answers, so ask for a written copy of the statutes and or regulations that pertain to your location.

Red Cross Classroom and Online and Classroom Courses

A student can cancel class enrollment 15 days before the start of the class without penalty, if a cancellation occurs after this the following amounts are deducted from the original payment:

10% from 8 to 14 days before the event starts;

25% from 3 to 7 days before the event starts;

50% from 1 to 2 days before the event starts;

100% from 0 to 0 days before the event starts or 1 day after the event starts

Online (web only) classes:

Students can cancel their enrollment in an online course within 24 hours of purchase and receive a full refund. After 24 hours, no refunds can be given.

Learning Training Providers (LTP)

Cancellation policies are set by the individual training provider, please visit the LTP website for the facilities policy.

Nurse Assistant Training

A student can cancel their enrollment at any time before the class starts and get a full refund minus the Application Fee (this is different based on State regulations), no shows/no calls also get a full refund minus the Application fee.

A student can cancel their enrollment at any time before the class starts and get a full refund minus the Application Fee (this is different based on State regulations), no shows/no calls also get a full refund minus the Application fee.

The American Red Cross CNA Training Program does not provide CNA certification renewal. Please contact your state agency for CNA renewal inquires.

If you need assistance, call the Training Support Center at

If you are registering more than one person with a credit card online, you can only register one (1) person at a time on RedCross.org. Multiple registrations or instances where you are registering someone other than yourself can be completed by calling

Once a participant is enrolled, they will receive an email from the Red Cross with a link to access the Red Cross Learning Center and the online class. If you did not receive that email, please contact the Training Support Center at

Yes. You must take the entire course and print out the certificate of completion. Bring the certificate with you to the in-person skills test and give it to the Instructor.

Upon registering for an online or blended learning class, an email with instructions on how to access the online content would have been sent. Be sure to check your spam folder.

A few tips:

• Content will not work with Internet Explorer.
• Online courses require a high speed internet connection. If you are experiencing slow response times we recommend you move to a higher speed internet connection.
• Make sure pop-up blocker is turned off
• If your browser prompts you with a question about secure content, answer it in a way that allows you to see all material
• In some cases, when launching the online class, two new browser windows will open: one is blank and must remain open while you complete the online class while the other will display the online class content
• If at any time while taking the online class and you receive a time out warning, just click "OK" and continue the class.
• Some online courses require Flash. Check here to see if you already have Flash installed on your computer or you want to download it. If you are using a work computer, you may need to speak to your internal IT team to download Flash.

If you need additional assistance, please call

The American Red Cross digital certificate is a first of its kind, online certificate that gives you anytime, anywhere access to your certification.

Digital certificates can be viewed, printed or shared online and can be accessed anytime through your Red Cross Account. Each certificate includes a unique ID and a QR code which meets employment requirements and allows employers to easily confirm your certificate is valid. There is no need to carry your printed certificate around anymore!

Class participants and employers can visit https://www.redcross.org/take-a-class/digital-certificate and enter the ID found on the digital certificate (or scan the QR code with a standard QR reader using a smart device) to access a copy of the valid certificate with student training information.

Visit https://www.redcross.org/take-a-class/digital-certificate and search on your email, name and date the certificate was given, or Certificate ID.

Each digital certificate has its own unique ID and QR code, making it easy to confirm that digital certificate is valid and authentic. The codes ensure that you have successfully completed an American Red Cross course.

Employers can provide the 6-character Certificate ID https://www.redcross.org/take-a-class/digital-certificate or scan with their Andriod or iPhone.

QR (Quick Response) Code is a special type of barcode that provides information when scanned by a smartphone. After downloading a free scanning app for your phone, you can scan the QR Code on the digital certificate and be directed to a website where the certification can be verified.

Participants can print digital certificates in a wallet-card format cut from a printed page using regular 8 x 11 sheet of white paper, card stock or standard business card cardstock. If you cannot print or do not want to print your own card, you can request a printed certificate by ordering through redcross.org/find-certificate. A $7.95 shipping and handling fee is charged for each printed certificate request, an expedited shipping option is also available for additional cost.

If the class was taken within the past three years, a digital certificate is available. Go to https://www.redcross.org/take-a-class/digital-certificate and enter the following information (first and last name, end date of the class and zip code of the training location). You will then have the option to view, print, order a wallet card or share the digital certificate. Make sure to determine that the validity of the certificate has not expired.

"If the class was taken within the past three years, a digital certificate is available. Go to https://www.redcross.org/take-a-class/digital-certificate and enter the following information (first and last name, end date of the class or the Certificate ID).

You will then have the option to view & print, download or order a printed wallet card. When ordering a printed wallet card, make sure to determine that the validity of the certificate has not expired before placing the order as the shipping and handling fees will still apply.

A $7.95 shipping and handling fee is charged for each request for printed wallet cards. An expedited shipping option is also available for additional cost.

Wallet card orders will be shipped within 2 business days of receipt of the request. Expedited orders will be sent via Fed-Ex one day shipping if received before 2pm EST weekdays 9Holidays excluded). Expedited orders received after 2pm EST will be processed the next business day. Non-expedited orders will be sent via regular postal mail and may take an additional 5-7 days for shipping.

Individuals who have successfully completed an American Red Cross class can print digital certificates in a wallet-card format using regular 8 x 11 sheet of white paper, card stock or standard business card cardstock. If you cannot print or do not want to print your own card, you can request a printed certificate by ordering through www.redcross.org/take-a-class/digital-certificate.

Coupons codes can be applied during checkout, these can be added on the Cart or the Checkout page by clicking on the "Have a coupon code" link. If the promotion allows multiple coupon codes can be applied by selecting "have another coupon code".

Proceeds from the sale of all products and services funds the lifesaving mission of the American Red Cross.

Unfortunately, the Red Cross Store is unable to make donations of goods.

All Red Cross Store products, including gloves and bandages, are LATEX-FREE.

To redeem a promo code, click on the "Have a coupon code?" hyperlink text on the Cart or Checkout page (will appear at the bottom). In the Coupon Code field that opens, type in your code, then click "Apply". If the code is valid, the discount will display on the page confirming application. If the code is not valid, then a red error message will appear stating the coupon code is invalid. Please note only one promo code can be applied per order. Promo codes cannot be applied retroactively.

If you are a business approved for using Purchase Order, you must include the coupon code on the Purchase Order document when you submit the Red Cross Store Purchase Order Form.

Training Services maintains two different teams of customer service agents. Those agents are located either at our Training Support Center (TSC) or at Billing Support.

Training Support Center
support@redcrosstraining.org
(833) 733-7763
Monday-Friday 8:30am-9:00pm (ET)

Billing Support
billing@redcross.org
(888) 284-0607
Monday-Friday 9:00am-6:00pm (ET)

Once you are on the online site, https://www.redcross.org/store, when you see an item you like, click on "Add to Cart" and continue shopping. When you are ready to complete your purchase, click on the Shopping Cart, located towards the top of the page. Click "Go To Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, click on "Continue Checkout" to enter your shipping and billing information. Once you've filled out your credit card information, click on"Pay Now" to confirm and place your order. Please review your order carefully before placing it. Once your order is submitted it cannot be modified in any way. Your order can only be cancelled if it has not been processed or shipped.

You can also place an order by calling 1-833-733-7763. The Red Cross does not accept orders by fax. If you are using a Purchase Order (PO) for products, please see the section concerning POs below.

You can place an order by calling 833-733-7763 or order online at https://www.redcross.org/store. The Red Cross does not accept orders by fax. If you are using a Purchase Order, please see the section concerning POs below.

An order confirmation will be sent to the email address you provided with your order. If you have a Red Cross Store account you can login to retrieve your order information.

You may log in to your account on https://www.redcross.org to check the status of your order. You may also contact customer service at 833-733-7763 to check the status of your order. Please have your order number ready when you call.

If the item you want is unavailable please refer to the product page for the expected back-in-stock date. We strive to keep this information as current as possible, however we sometimes do not have a date from the manufacturer and cannot provide this information. In most cases, out of stock items are replenished within 7-10 business days.

The Red Cross Store does accept back orders on some products. If a product is out of stock and the Red Cross Store is accepting back orders on that particular product, customers will be allowed to place the product in the store cart. The product will be placed on back order.

Once the product is available. The customer will be charged and the order will be shipped.

Red Cross requires all suppliers and distributors to be contracted. Potential suppliers should fill out the online supplier registration form. Your registration will be forwarded to our Supply Chain Management group. If there is a need for your product or service, they will contact you directly.

No, you cannot do shipping to multiple locations as part of a single order. If you would want to ship to multiple addresses, you will need to initiate different orders.

Red Cross Store ships to APO/FPO addresses using U.S. Postal Service (Parcel, Priority or Express Mail).

The American Red Cross Store does not ship internationally. If you require products in another country, please contact your national Red Cross Society.

For orders placed via FedEx, you can track your order online at fedex.com/Tracking, with the tracking number provided on your shipping confirmation email. You can also log in to your Red Cross Store account to access your order's tracking information.

Tracking information is only available for orders shipped via FedEx.

• Most shipping addresses in the United States use either FedEx Ground or FedEx Standard Overnight
• P.O. Boxes and APO/FPO addresses use U.S. Postal Service (Parcel, Priority or Express Mail)
• International orders for Red Cross Societies use FedEx International. Please note any duties, tariffs or other government fees are the responsibility of the purchaser

All orders are processed once credit card authorization and verification have been obtained. Orders are shipped Monday - Friday, not including holidays. There is no weekend service.

All FedEx ground orders need to be placed on site before 3:30PM EST for next day shipping.

FedEx Ground

• Shipping within the Continental US usually takes 1-5 days
• Shipping to AK, HI, Guam, and Puerto Rico usually takes 6-8 days
• International orders for Red Cross Societies will arrive within 2-3 weeks.

All Expedited shipping orders need to be placed on site by 1:30PM EST for same day shipping. All orders received after 1:30 PM EST for expedited shipping will be processed after 2 business days.

FedEx Standard Overnight

• If placed before 1:30 PM EST on a regular business day, orders shipped via FedEx Standard Overnight will be delivered to most addresses in the continental U.S. and Alaska by the end of the next business day. Not available to Hawaii, Canada, or the rest of the world. U.S. Postal Service Parcel Post
• Shipments should arrive within 3-15 business days, depending on your location. U.S. Postal Service Priority Mail
• Shipments should arrive within 2-3 business days to most locations.

U.S. Postal Service Express Mail

• Shipments should arrive within 1-3 business days.

Saturday delivery

• Saturday delivery is not available.

Shipping charges are determined by your chosen shipping method, the weight of your order, and the delivery destination. To calculate your estimated shipping charges:

1. Fill your shopping cart and proceed to checkout.

2. Complete the bill-to/ship-to information.

3. Select your shipping method; the shipping charge will appear on your Total Order.

Below are the approved cut-off times on Red Cross Store items:

Any order shipped by "FedEx Ground" or with "USPS", must be placed on the Red Cross Store website before 3:30PM EST to be shipped by the end of the next business day.

Any order shipped by "FedEx Priority - Next Day or the 2nd Day", must be placed on the Red Cross Store website before 1:30PM EST of the same day.

All international orders shipped by "FedEx", must be placed on the Red Cross Store website before 1:30PM EST to be shipped by the end of the next business day.

For any LTL or TL orders, all orders must be placed on the Red Cross Store website before 3:30 PM EST to be shipped by the end of the next business day.

Cut-off times for the above shipping methods are subject to change during U.S. holidays.

Once an order has been submitted the Red Cross Store is unable to modify those orders. The Red Cross Store is unable to add items, change the order, item quantity, shipping address, or the shipping method once orders have been submitted.

NOTE: If an order has been placed but has not yet shipped. The Red Cross Store can cancel the order upon the customer's request.

The Red Cross Store can cancel any order that has not yet shipped upon the customer's request. Once a Red Cross Store order has been submitted, the orders are immediately processed to ensure the order is delivered in the expected timeframe outlined on the customer's order confirmation. Customers are able to check the status of orders through the 'My Account' section on Redcross.org/store. The customer will need to login using their Red Cross Store Login Email.

If the order placed by the customer is on-hold or backorder, the order can be canceled within the 'My Account' section on Redcross.org/store. The order can also be canceled by speaking with a Red Cross Store Customer Service representative. Red Cross Customer Service can be reached at 1-833-733-7763 or email request to support@redcrosstraining.org. Available hours of operation are Monday through Friday 8:30AM to 9:00PM Eastern. The customer should have their order number ready prior to calling.

NOTE: If the order or a specific item on the order has a status other than backorder or on-hold the item or entire order is unable to be canceled.

Red Cross Store returns and exchanges on Training Supplies, Books & DVDs, Emergency Preparedness and First Aid items, Apparel and Accessory items will only be accepted 30 days after the order was originally shipped.

If the customer is not satisfied with the original order and wishes to conduct a partial return the Red Cross Store will refund the returned items that adhere to the Red Cross Return Policy.

NOTE: Bundles and Kits are offered to Red Cross customers as a way to purchase multiple items together at once. If the customer wishes to return a Bundle or a Kit for a refund, the customer must return the ENTIRE BUNDLE / ENTIRE KIT.

Every Red Cross Store order sent to a customer comes with a packing slip. On the bottom and/or back of each packing slip are instructions on how to return the specific item back to the Red Cross.

Please follow the instructions below to begin the return process to return unwanted supplies/products for a refund:

Your 100% satisfaction with your purchase is important to us. You can return your order for a full refund, excluding the original shipping charges.

Returns will only be accepted 30 days from the customer’s order original ship date. Returned items must be received in their new, unused state with the original packaging.

1. Visit the Red Cross Store RMA (Return Merchandise Authorization) website, https://www.redcross.org/take-a-class/storereturns.

2. Fill in all applicable fields completely and accurately.

3. Ensure the Merchant Supplied Additional Information, Order Number, and Item # are entered.

4. Once printed, enclose the packing slip inside the package/box of your choosing.

5. Affix the provided FedEx return label on the exterior of your box/package.

6. Drop the box off at an approved FedEx Ground location.

7. Red Cross recommends receiving a receipt from a FedEx representative.

8. Once the package/box has been received, the return will begin processing the following day, processing can take up to 7-10 business days.

9. Failure to follow the above process will delay return processing.

NOTE: The customer will be notified by email from transactions@outreach.redcross.org once the return has been processed. The Red Cross Store recommends customers whitelist this email address.

NOTE: Some clearance items may be final sale and are non-returnable. Any item that is final sale will include a note in the item description. Bundles and Kits are offered to customers as a way to purchase multiple items together at once. If the customer wishes to return a Bundle or a Kit for a refund, the customer must return the ENTIRE BUNDLE and/or ENTIRE KIT.

Every order sent from the Red Cross Store comes with an original packing slip. The original packing slip can be found in the original order box. If the original packing slip cannot be located, the customer can obtain the confirmation number through the "My Account" section on Redcross.org/store. The customer will need to login using their Red Cross Store Login Email. The customer should navigate to the "Order Details History Page". The customer should print out the order confirmation or affix the confirmation number to the return packing slip.

NOTE: If a customer has misplaced their return packing slip, a generic return packing slip can be obtained on the Red Cross Store website.

Below are the approved cut-off times on Red Cross Store items:

Any order shipped by "FedEx Ground" or with "USPS", must be placed on the Red Cross Store website before 3:30PM EST to be shipped by the end of the next business day.

Any order shipped by "FedEx Priority - Next Day or the 2nd Day", must be placed on the Red Cross Store website before 1:30PM EST of the same day.

All international orders shipped by "FedEx", must be placed on the Red Cross Store website before 1:30PM EST to be shipped by the end of the next business day.

For any LTL or TL orders, all orders must be placed on the Red Cross Store website before 3:30 PM EST to be shipped by the end of the next business day.

Cut-off times for the above shipping methods are subject to change during U.S. holidays.

Certain First Aid and Emergency Preparedness kits are built to order due to their components. These kits require up to 2 days preparation time in addition to shipping time to deliver. This information will be indicated on the Red Cross Store product page underneath the order quantity field.

Most products sold on the Red Cross Store do not come with a warranty.

NOTE: If the product was received damaged or defective, please contact the Red Cross Store. Items received in such a condition will be returned for a replacement or full refund.

American Red Cross AED training devices have a warranty depending upon the model purchased.

American Red Cross AED training device, 140502, have a 12-month warranty (discontinued)

American Red Cross AED training device, 764500, have a 24-month warranty

American Red Cross AED training device, 760056, have a 36-month limited warranty

Customers may be required to confirm the lot number on the back of the AED training device in order to return or exchange defective devices.

NOTE: The warranty period noted above only applies to the AED trainer unit only.

American Red Cross sold manikins have a warranty depending upon the model purchased.

PRESTAN Professional Adult Series 2000, have a 12-month limited warranty.

PRESTAN Professional Ultralite, have a 36-month limited warranty.

BigRed™ CPR Manikin with LED Light CPR Feedback, have a 12-month limited warranty.

Customers may be required to confirm the lot number on the back of the manikins in order to return or exchange defective devices.

NOTE: The warranty period noted above only applies to the manikin unit only.

The Red Cross will be required to charge applicable state and local sales tax on orders shipped within the United States, protectorates, and territories as per state and local tax laws. For retail products sold on the Red Cross store, products will be subject to tax based on the shipping location entered on checkout.

Select states require the charging of sales tax on courses or services - whether they are online courses, in classroom or online + classroom courses or services such as Class Posting Service or Aquatic Examiner Service. Those course and service sales tax rules depend on the state tax rules and are subject to change.